This year 8.8% of the individual voting member population responded to our survey via telephone interviews.

Key survey findings included:

• Member satisfaction is at its highest level since launch
• 88% of respondents will definitely renew next year
• The main three reasons for joining are:
  • To help develop career
  • Access to support, resources and information
  • To gain CEA status
• 77% of members believe CEA status will increase professional status in line with other professions
• 90% of members agree that the DCSF announcement that every school should have access to a CEA by 2020 will significantly improve the quality of educational assessment within schools and colleges in the future
• 86% of members believe the offering masters degrees in educational assessment with our university partners will drive up assessment-related standards
• The frequency of visits to the CIEA website increased substantially since 2008 and the most popular section of the website is the Member Area
• Members believe the usefulness and relevance of the website has increased year on year since 2007 to 60.3%
• The percentage of members reading every issue of Make the Grade magazine has increased from 46% in 2007 to 90% in 2009. The overall rating of the magazine has also increased from 52% in 2007 to 75% in 2009

Membership Manager, Richard Gott, commented: 'The results from the survey are encouraging. Members are clearly satisfied with the service we provide; however I am keen to increase the use of our competency-based online tools and resources.'

The CIEA membership department is keen to offer a good service to members, so if you have any membership-related queries or suggestions please call 0845 6722123 or email info@ciea.org.uk.